This Refund Policy explains how refunds are handled for payments collected through the UDDY ERP + CRM platform accessible at https://uddy.gofdigital.com (the “Platform”), operated by GOF Digital (a unit of Udayan Education Private Limited) (“GOF Digital”, “we”, “us”, or “our”).
By making a payment through the Platform, you agree to this Refund Policy, in addition to our Terms & Conditions and Privacy Policy.
1. Our Role in Payments
GOF Digital provides the technology platform through which client institutions (schools, colleges, and coaching centers) collect fees and other payments from students, parents, and guardians.
- Client institution is the merchant: The client institution is the recipient of the payment and the authority responsible for determining whether a refund is due.
- GOF Digital is a payment facilitator: We facilitate the collection of payments on behalf of the client institution through integrated payment gateways. We do not determine fee amounts, fee schedules, or institutional refund entitlements.
2. Refunds Initiated by the Client Institution
In most cases, refunds relate to institutional matters such as admission cancellation, withdrawal, excess payment of fees, or adjustment of dues. These refunds are governed by the client institution's own refund policy and are processed by the client institution.
- Requests for refunds relating to admission, tuition, or other institutional fees must be made directly to the concerned school, college, or coaching center.
- The client institution will decide whether a refund is payable, in accordance with its own policy and applicable law.
- Where the client institution approves a refund, it may initiate the refund through the Platform. GOF Digital will process the refund instruction to the payment gateway and return the eligible amount to the original payment method.
3. Refunds Initiated by GOF Digital (Technical Issues)
In certain cases involving technical or processing errors, GOF Digital may initiate a refund directly, depending on the nature of the payment and the error. These cases include, but are not limited to:
- Duplicate payment: The same fee or charge was debited more than once due to a processing error.
- Failed transaction with debit: The payment failed but the amount was still debited from the payer's account.
- Gateway or platform error: A technical malfunction caused an incorrect charge or an unintended transaction.
- Unauthorized or fraudulent transaction: A transaction was made without the payer's authorization and is confirmed as such after investigation.
Where a technical error is verified, we will initiate a refund of the affected amount to the original payment method. In some cases, we may coordinate with the client institution before processing the refund.
4. How to Request a Refund
To request a refund, please follow these steps:
- Institutional refunds: Contact the concerned school, college, or coaching center directly, providing your payment reference, transaction ID, date of payment, and reason for the request.
- Technical refunds: If you believe a refund is due because of a duplicate payment, failed transaction with debit, gateway error, or unauthorized transaction, contact us using the details in the “Contact Us” section below, and also notify the client institution.
- Information required: Please include your name, registered contact details, the institution name, the amount and date of payment, the payment reference or transaction ID, and any supporting documents or screenshots.
5. Refund Processing Timelines
Once a refund is approved and initiated:
- Refunds are processed to the original payment method used for the transaction.
- Approved refunds are typically initiated within 5 to 7 business days of approval.
- The time taken for the amount to reflect in your account depends on your bank or payment method, and may take an additional 5 to 10 business days.
- For technical error refunds, we aim to verify and initiate the refund within 7 business days of receiving complete information.
6. Non-Refundable Charges
Unless required by law, the following charges are generally non-refundable:
- Payment gateway fees, convenience fees, or processing charges levied by third-party payment providers.
- Applicable taxes on such fees.
- Any amount that the client institution has declared non-refundable under its own policy.
Where a refund is issued for a technical error, we will make reasonable efforts to refund the full amount debited, including applicable processing charges, to the extent the payment gateway permits.
7. Chargebacks and Disputes
If you raise a chargeback or payment dispute with your bank or card issuer, please inform us and the client institution so that we can investigate and resolve the matter promptly. We reserve the right to contest chargebacks that are not valid, and to provide transaction records to the payment gateway and the client institution as required.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the “Last Updated” date. Changes are effective immediately after they are posted.
9. Contact Us
If you have any questions about this Refund Policy or wish to request a refund for a technical issue, please contact us at:
GOF Digital
B/12, B Block, Bagdola, Sector 8, Dwarka, New Delhi 110077
Email: info@gofdigital.com
Phone: +91 78270 16141
For refunds relating to institutional fees, please contact the concerned school, college, or coaching center directly.