At GOF Digital ("we," "us," or "our"), we are committed to providing transparency in our payment and refund processes. This Payments and Refund Policy outlines the terms and conditions regarding payments for our services and the circumstances under which refunds may be issued. By using our services, you agree to these terms.
1. Payment Terms
1.1. Currency and Payment Methods
• All payments for courses, services, and products on our website [gofdigital.com] (the "Site") must be made in Indian Rupees (INR).
• We accept various payment methods, including credit cards, debit cards, net banking, UPI, and other payment gateways as specified during the checkout process.
• Payments must be made in full at the time of purchase unless otherwise agreed upon in a written contract.
1.2. Payment Security
• We use secure payment gateways to process your payments. Your payment information is encrypted and protected by advanced security protocols.
• We do not store your payment details on our servers. All transactions are handled by trusted third-party payment processors.
1.3. Billing Information
• You are responsible for providing accurate billing information during the payment process. Incorrect or incomplete information may result in delays or non-processing of your order.
2. Refund Policy
2.1. General Refund Policy
• Digital Products and Services: Refunds for digital products, online courses, and services are typically not provided once access has been granted, except in cases where technical issues on our part prevent you from accessing the purchased product or service.
• Cancellation by GOF Digital: If we cancel a course, service, or product for any reason, you will receive a full refund within 7-10 business days.
2.2. Eligibility for Refunds
• Courses and Training Programs: Refund requests must be submitted within 7 days of purchase. If you have accessed more than 20% of the course content, a refund may not be granted.
• Workshops and Webinars: Refunds for workshops and webinars are available if the cancellation request is made at least 48 hours before the scheduled start time. Cancellations made within 48 hours may be subject to a partial refund or no refund, depending on the circumstances.
2.3. Refund Process
• To request a refund, contact our support team at info@gofdigital.com with your order details and reason for the refund request.
• Once your refund request is received and approved, the refund will be processed to the original payment method within 7-10 business days.
2.4. Non-Refundable Items
• Payments for certain services, such as customized consulting or special offers, may be non-refundable. These items will be clearly marked as non-refundable during the purchase process.
3. Disputes and Chargebacks
• If you believe that an error has occurred during a transaction or wish to dispute a charge, please contact us immediately at info@gofdigital.com.
• Filing a chargeback without first contacting us to resolve the issue may result in the suspension of your account and legal action to recover funds.
4. Changes to This Policy
• GOF Digital reserves the right to modify this Payments and Refund Policy at any time. Any changes will be posted on this page with the updated date. Continued use of our services after any changes constitutes your acceptance of the new terms.
5. Jurisdiction
• This Payments and Refund Policy is governed by and construed in accordance with the laws of India. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts in Dwarka, New Delhi.
If you have any questions about this Disclaimer, you can contact us:
• By email: info@gofdigital.com
• By visiting this page on our website: https://gofdigital.com
• By phone number: +91 78270 16141